Refund / Service Adjustment Policy

General Principle
Requests for refunds or service fee adjustments will be considered at the company’s sole discretion and based only on the results of the system investigation.
Cases That May Be Considered
The company may consider adjusting the balance or issuing a refund in cases where it can be proven that the issue was caused by an error in the company’s core system, supported by clear and verifiable evidence.
Cases Not Eligible
The company reserves the right not to issue refunds in the following cases:
- Errors resulting from the customer’s configuration or operations
- Issues caused by network, internet, or external systems
- Violations of the terms or conditions of use
Request Procedure
Customers must report the issue through the company’s designated support channels within an appropriate period, along with relevant evidence. The company will conduct an investigation and notify the result according to its internal process.
Adjustment / Refund Method
If approved, the company will proceed using an appropriate method, such as adjusting the service balance or issuing a refund through the same payment channel used by the customer for the original transaction.

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XGB is a global leader in online sports betting and gaming, offering innovative, engaging, and high-quality entertainment experiences within a fair, secure, and responsible environment.

XGB, we believes gaming should always be enjoyable. If you ever find it difficult to stay in control, our responsible gaming tools are designed to help you set limits or take a break when needed.
Visit our Responsible Gaming page or contact our support team for more information.

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